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Who we are
Our website address is https://www.urbanuphaar.com. The company behind this site is Urban Uphaar, and you can contact us at hello@urbanuphaar.com. Additional contact details, such as physical or registered addresses, will be provided upon request, in compliance with local and national business regulations.
What personal data we collect and why we collect it
We collect personal data from users and site visitors, including:
This data is collected to provide and improve our services, process transactions, and ensure a seamless user experience. Sensitive data, such as health information, is not collected. Data collection and retention are conducted based on user consent or as required by applicable legal obligations.
Data is also generated through processes like contact forms, cookies, analytics, and third-party embeds. Plugins and services integrated into our site may collect additional data, as outlined below.
Comments
When visitors leave comments, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection.
Media
If users upload media files to the site, they should avoid uploading files with embedded location data (EXIF GPS), as these files may be publicly accessible.
Contact forms
When you submit a contact form, we collect your name, email address, and message details. This information is retained for up to six months for customer service purposes and is not used for marketing without explicit consent.
Cookies
We use cookies to enhance user experience, track site analytics, and process orders. These include:
You can manage or disable cookies through your browser settings.
Analytics
We use analytics tools to monitor website performance and user behavior. Data collected is anonymous and helps us improve our services. Users can opt out of tracking by contacting us.
Who we share your data with
We may share your data with third-party service providers, including:
Links to third-party privacy policies are available upon request.
How long we retain your data
We retain:
What rights you have over your data
You can request a copy of your data, ask for corrections, or request deletion of your personal data. Contact us at hello@urbanuphaar.com for assistance.
Where your data is sent
Data collected on this site may be transferred and stored on servers outside the European Union. All data transfers comply with European data protection standards, including agreements such as Privacy Shield or model contract clauses.
Contact information
For privacy-specific concerns, contact us at hello@urbanuphaar.com.
Additional information
How we protect your data
We use secure servers, encryption, and two-factor authentication to protect user data. Staff undergo regular data protection training.
What data breach procedures we have in place
We have an internal reporting system for potential breaches and mechanisms to notify affected users promptly.
What third parties we receive data from
We may receive additional data from advertising platforms or partners to enhance our services.
What automated decision making and/or profiling we do with user data
We do not use automated decision-making or profiling systems.
Industry regulatory disclosure requirements
Urban Uphaar complies with all applicable privacy regulations and industry standards.
While you visit our site, we’ll track:
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Our team members have access to this information to help fulfill orders, process refunds and support you.
We share information with third parties who help us provide our orders and store services to you; for example – Google and Facebook
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Payments
We accept payments through Cashfree, Razorpay, and Cash on Delivery (COD). When processing payments, some of your data may be shared with these payment processors, including information required to process or support the payment, such as the purchase total and billing information.
For more details, please review the privacy policies of our payment processors:
For Cash on Delivery payments, no online payment data is collected or processed.
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